Processing times

We dispatch orders within 1-2 business days (does not include the day the order was placed).

This turnaround time includes engraving time if selected but does not include transit time.

COURIERS

Standard shipping is sent via Australia Post.

Express shipping is sent via Star Track Express.

TRANSIT times

Transit times vary based on your location and the service selected (Standard or Express). Typically Standard shipping is up to 10 business days, and Express shipping up to 3 business days.

Please add your item to cart and use the cart Shipping Calculator to be provided with transit times.

SHIPPING COSTS

Shipping is charged at cost, and is typically between $10 and $25 depending on the service selected and the size/weight of the board chosen.

Please add your item to cart and use the cart Shipping Calculator to be provided with shipping costs.

TRACKING

Once your order has been sent, you will receive a dispatch notification email with tracking details and a tracking link. You may track your order online at any time using this tracking link.

If you're unable to locate your dispatch notification email, please contact us.

AUTHORITY TO LEAVE (eXPRESS)

All Express parcels are automatically marked as signature required, and will be delivered to your local post office if no one is available upon delivery.

Please provide Authority to Leave instructions during checkout for your parcel to be left at the premises.

DELIVERY INSTRUCTIONS

Instructions for delivery can be provided during checkout, for example, please leave at front door.

Please note: Not all requests can be honoured by the courier, such as phoning ahead prior to delivery.

RETURNED TO SENDER

Parcels with incomplete or incorrect addresses will be returned to sender. Please note: Once the item is on its way back to us, it cannot be stopped or redirected.

Parcels returned to sender will be resent however a return shipping fee will be required to be paid.

can't find the answer?

For any other queries regarding deliveries that haven't been answered above, please contact us.